This involves interactions between a business and its customers. It's about meeting customers' needs and resolving their problems. Effective customer service is crucial.
This involves interactions between a business and its customers. It's about meeting customers' needs and resolving their problems. Effective customer service is crucial.
Food safety and quality are embedded across every stage of our operations—from raw material sourcing and production to packaging and dispatch. Our dedicated Food Safety & Quality Assurance team operates through defined control systems, validated processes, and continuous monitoring. Through proactive maintenance, strict hygiene protocols, and adherence to globally recognised safety certifications, we ensure consistent compliance and product integrity. This structured approach enables us to deliver food solutions that meet regulatory requirements while maintaining reliability, safety, and trust.
Ensuring quality and safety through every stage of our process
Quality begins at the source. All raw materials are carefully sourced only from approved and trusted suppliers. Every delivery is supported by relevant quality and compliance documentation, ensuring materials meet Chatha Foods’ defined specifications, regulatory requirements, and food safety standards before entering our production process.
Following a detailed maintenance & hygiene standard operating procedure, based on global standards, in regard to the upkeep of the plant is strictly enforced and undertaken on a regular basis. Strict personal hygiene and protective gear is mandated for all personnel in the plant.
A double RO system has been installed to ensure that the water/ice used in the products is free from any kind of contamination. The effectiveness of the RO is evaluated daily. Additionally, water pipelines have been colour-coded for easy identification and maintenance.
A highly skilled & trained maintenance team, present at all times at the plant, ensures the smooth functioning of the plant and undertakes preventive maintenance periodically.
Preventing contamination is integral to the way we operate. Chatha Foods follows strong prerequisite programs that cover hygiene, sanitation, waste management, material handling, and process controls across all stages of production. These systems are designed to minimize risk and maintain a consistently high standard of food safety. As a final safeguard, finished products are inspected using advanced X-ray detection systems before dispatch, ensuring product integrity and compliance with our quality and safety standards.
A daily inspection of pest activity inside & outside the plant is outsourced to PCI (Pest Control of India). A thorough quarterly audit and trend analysis, for continual improvement, is carried out with the PCI team.
The storage system for raw material is designed in such a way that the food and non-food ingredients; allergens and non-allergen materials, all stand segregated. Also, chemicals used for cleaning are stored separately in a segregated area, and restricted for use by authorized personnel only.
Mock drills, fire safety audits, first-aid trainings, etc., are carried out at least once a year and a site security check-list is maintained to ensure a secured premises, that is correlated & inspected once every month. Visitors, contractors & all employees are monitored and their entry – exist is documented & maintained at every entry and exit point.
Ensuring quality and safety through every stage of our process
Our commitment to hygiene, food safety, and process integrity is reinforced through adherence to internationally recognised standards and certifications. These benchmarks reflect our disciplined approach to quality management and our responsibility to deliver safe, reliable, and high-quality frozen food products. Our quality assurance journey began with HACCP certification, followed by ISO 22000 in 2012. In 2015, we achieved FSSC 22000, a GFSI-recognised food safety management system. Most recently, in 2021, Chatha Foods Limited attained BRCGS Issue 9 certification, further strengthening our compliance with global food safety and quality requirements. These certifications underscore our continued focus on operational excellence, regulatory compliance, and continuous improvement.
Over the years, our customers have validated our commitment to customer centricity, superior quality, and exceptional taste. Their confidence in our ability to develop customized product solutions has shaped our growth as an innovative food processor and a long-term strategic partner. These partnerships stand as a testament to our reliability, responsiveness, and unwavering focus on delivering value.
